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Transitioning from WesternIM Connector for Outlook (WCO) to EmailPointer (EP): A Step-by-Step Guide

Introduction If your organization has been using WesternIM Connector for Outlook (WCO) for your email management needs, it’s time to transition to the new and improved EmailPointer (EP). With enhanced features and a more user-friendly interface, EP is set to make your email management experience even better. In this blog post, we’ll walk you through […]


The Trouble with VPNs

A VPN, or virtual private network, can cause connection issues and complications when connecting to EmailPointer. In some cases causing authentication loops where EP would send the confirmation email, look for authentication when it arrived but, due to interference from the VPN, would not find it and send another confirmation email and repeat. Disconnecting the […]


Troubleshooting an EmailPointer Issue 

Troubleshooting an EmailPointer Issue  If you’re experiencing an issue with an Outlook add-in like EmailPointer, one of the first troubleshooting steps you can try is booting Outlook in safe mode. Booting in safe mode will disable all add-ins, allowing you to determine if the issue you are experiencing is being caused by an add-in or […]